FAQs of Shipping

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  1. How long does shipping take?

Delivery to the United States usually takes 2 to 4 weeks due to overwhelming demand for our products.

For International orders, it might need more time for shipping: 4 to 8 weeks delivery (to be safe).

  1. Where is my order? How can I track my order?

Tracking IDs be provided within five days of placing an order. It might take up 5 to 10 days to be activated by the courier. You can track your order here:  https://global.cainiao.com

  1. What happens to my order tracking number stop updating?

No worries! Your country’s local customs department may decide to hold your goods at the border temporarily but it just a process of them.

Customs departments in Canada, Brazil, and Argentina may take an unusually long time to resolve these holds which based on our experience.

We ask you to be patient during the delivery process.

  1. Do you ship your products to my country?

We are International e-commerce, and we ship to worldwide. Therefore, be sure your address is correct when you filled address.

  1. How are my products shipped?

Our fulfillment centers ships your products and usually reach you via your local postal service at your shipping destination.

  1. Where do you ship?

We ship from SHOP4FUN warehouse in Asia. Therefore, we keep our costs low and pass on savings to the dear customers. That why sometimes our products take a little longer to deliver to your hands.

  1. What time are deliveries made?

We usually delivered during local business hours (Mon-Fri) by your local postal system.

  1. What happens if I’m not around the home during delivery?

No worries! They will leave a note to make you aware of the package situation and pickup location. Either, they will put in your postbox if the products are small enough.

  1. Do I have to pay for customs, duties, or import taxes?

We are not responsible for any import charges made by your country’s customs. Please check the pricing guide at your local customs department if you think has to pay additional fees.

We are not responsible for lost/stolen packages, and packages sent to the wrong address. Therefore, the customer is responsible for submitting the claims to the local post office.

  1. What should I do if I entered the wrong shipping address?

We work with an automated fulfillment platform, so your order begins processing almost immediately after submitting order. We advise you reach out to us quickly regarding changing your address before your product is processed.

Instead of, we are unable to change the shipping address once we automated fulfillment platform finished the process.

  1. Can I change my billing address?

The billing addresses are non-editable to prevent and secure against payments fraud case. All details submitted are final.

  1. Can I get a refund if I’m unsatisfied with my purchase?

We are happy to offer refunds for non-promotional products, and we apologized that there have non-refundable for promotional products currently.

To receive a refund for a non-promotional product, you have to return your order to the address on your package. Then show out the proof of returned shipment to us in order we able to issue you a refund.

For more detail about the complete return policy, please click the link below:

https://shop4fun.online/returns

  1. Can I cancel my order after placed?

Your order is almost processed instant once you placed. Therefore, we incur the shipping cost of your order directly, and the shipping cost is non-refundable. That is why we decided cannot cancel/refund promotional products.

Instead of, we are happy to full refund the non-promotional product order if you are unsatisfied but we will minus the shipping costs.

Please review the complete return policy at here:

https://shop4fun.online/returns

  1. Can I return the product and change another product?

The exchange is possible as long as the returned non-promotional goods are in perfect condition. Please drop us an email at support@shop4fun.online and check out the complete refund policy here: https://shop4fun.online/returns

  1. What if I have changed my mind about my order?

Please contact support@shop4fun.online immediately. We can’t guarantee we will be able to accommodate your requests due to our automated fulfillment system begins processing as soon as your order.

  1. Can I change my order after it has placed?

We can’t guarantee to change the requests at this time once our order fulfillment process begins almost immediately. However, you can returns to us once you receive your product. Please read out the complete returns policy.

  1. What should I do if my product arrived damaged?

We apologize to hear about the order arrived damaged. Please send us a photo of the damaged goods. We will resend another identical product free of charge after the investigation.

  1. What should I do if your company sent me a wrong product?

We apologize to hear about our customer received the incorrect product that sent from our team. We are sincerely sorry for these mistakes.

Don’t hesitate to send us a photo of the incorrect goods you’re received. We will immediately resend you the right product for free, and you can keep the additional product you received as well.

  1. The only part of my order arrived. How the rest of my order?

Our products usually arrived in separate packages, so it is common to receive your remaining products several days apart.